FREE DOMESTIC SHIPPING
- Available on ALL orders within the United States (2-4 business days).
- Next Day Air:Option available at checkout for faster delivery (1 business day).
FREE INTERNATIONAL SHIPPING
- On orders over $1000 USD.
- All orders are delivered tax and duty PREPAID.
Order Processing:
- Orders are processed within 1-2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
Tracking Your Order:
- You'll receive a confirmation email with a tracking number once your order is shipped.
- Use this tracking number on our website or the carrier's site to monitor your shipment.
Address Accuracy:
- Please ensure your shipping address is correct when placing your order.
- YINAN is not responsible for orders shipped to incorrect addresses.
Delays and Exceptions:
- While rare, shipping delays can occur. We will promptly notify you of any delays and work to resolve them.
Lost or Damaged Items:
- Contact our customer service immediately if your items are lost or damaged in transit.
- YINAN will work with the carrier to investigate and resolve the issue.
FREE RETURNS
At YINAN, your satisfaction is our top priority. We offer a hassle-free 14-day return policy:
Eligibility:
- Returns accepted within 14 days of delivery.
- Items must be unused, in original packaging, and in the same condition as received.
Initiate the Return:
- Contact our customer service at INFO@YINAN.US to get a return authorization.
- Provide your order number and reason for return for a prompt response.
- Once your return is approved, we will provide you with a return shipping label. Please ensure the item is shipped within 5 business days to maintain its validity. Items returned without prior authorization will not be accepted.
Inspection and Processing:
- Returns will be inspected upon receipt.
- Refunds or exchanges will be processed within 3-5 business days.
Refund or Exchange:
- Refunds will be issued to the original payment method.
- Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued.
Non-Returnable Items:
- Personalized products are non-returnable unless damaged or defective.
Damaged or Defective Items:
- Contact us immediately if you receive a damaged or defective item. We will arrange for a replacement or refund.
Contact Information:
- For questions or concerns, reach out to our customer service at INFO@YINAN.US.
YINAN reserves the right to refuse returns that do not comply with our return policy. Non-compliant returns may be sent back to the original shipping address at our discretion.
Thank you for shopping with YINAN. We appreciate your business and strive to make your experience enjoyable and worry-free.